Skip to content
Start free
Legal

Cancellation policy

Last updated:

On this page

In short

  • The organization's owner cancels in Settings → Billing → Manage billing. It takes a minute and there's nobody to call.
  • Your plan and campaigns keep running until the end of the period you've paid for. You aren't charged again.
  • Your data stays, so you can come back. Export it as CSV any time, or ask us to delete it.

The summary helps you find your way; the full text below is what applies.

1. How to cancel

  1. Sign in as the organization's owner (only the owner can change the plan or payment details).
  2. Go to Settings → Billing and press Manage billing. Stripe's billing portal opens.
  3. Choose Cancel plan and confirm.

Can't sign in, or the owner has left? Email support@outember.io from the owner's address, or from your company's domain, and we'll help.

On the free trial there's nothing to cancel: we don't have a card, so nothing is charged. Campaigns pause when the trial ends.

2. What happens next

  • Cancelling stops the next renewal. Your plan stays active until the end of the period you've paid for, and campaigns keep running until then.
  • At the end of that period, campaigns pause. Nothing more is sent from your LinkedIn accounts or mailboxes.
  • You can still sign in, read your inbox and export your data.
  • Changed your mind before the period ends? Renew the plan from the same billing portal. After it ends, choose a plan again in Settings → Billing and your campaigns can be resumed.

Payments already made aren't refunded, except where the law requires it or we charged you by mistake. See the Refund policy.

3. Removing seats instead

To pay for fewer LinkedIn accounts rather than cancel, lower the number of seats in the billing portal. If more accounts are connected than the plan allows, the newest ones are paused (never deleted) until you add a seat or disconnect another account.

4. Your data after cancelling

We keep your organization's data after a plan ends, so you can come back to the same accounts, leads, campaigns and conversations. Before you go, you can export:

  • all leads, or a campaign's leads with their status (CSV);
  • the do-not-contact list (CSV);
  • monthly reports (CSV, or a print view to save as PDF) and the team leaderboard (CSV).

For anything else, such as a copy of your conversations, email support@outember.io.

5. Disconnecting accounts and mailboxes

Owners and admins can disconnect a LinkedIn account in LinkedIn accounts at any time. Everything it was about to send is cancelled, and we also disconnect it from our LinkedIn provider. Removing a mailbox in Mailboxes deletes its saved password or sign-in token straight away. Conversations stay in your inbox until you delete your account.

6. Deleting your account

To delete your organization and everything in it, email support@outember.io from the owner's address. We'll confirm, cancel any active subscription, and remove the data from our live systems within 30 days and from backups within 90 days. Stripe keeps invoices and payment records as tax law requires.

To leave a workspace someone else owns, use Leave workspace in Settings → Team, or ask its owner or an admin to remove you.

7. Contact

Questions about cancelling:

Pixelpk, the operator of Outember

  • Address: 79 Block G2, Johar Town, Lahore 54000, Punjab, Pakistan
  • Email: support@outember.io
  • Phone: +92 302 7215087

Questions?

Write to support@outember.io, or use the contact form. Outember is operated by Pixelpk, Lahore, Pakistan.