In short
- These companies process personal data for us to run the service. Each one gets only what its job needs.
- Some are used only when a feature is on, as the last column says.
- Services you connect yourself (your CRM, Slack, Zapier and so on) aren't our sub-processors: you choose them.
The summary helps you find your way; the full text below is what applies.
Current sub-processors
| Provider | What it does for us | Data it handles | When |
|---|---|---|---|
| Our cloud hosting provider | Runs the web app, API, background workers, database and queues | All data in the service | Always |
| Unipile | Connects to LinkedIn for you: hosted sign-in, invitations, messages, profile and post data, notifications | Your LinkedIn session, your leads' LinkedIn data, conversations | When you connect a LinkedIn account |
| Anthropic | Writes AI drafts, classifies replies and suggests answers | Lead profile details and recent posts, campaign brief and step text, reply text | When AI writing or the reply assistant runs |
| Stripe | Subscriptions, payments, invoices and the billing portal | Billing contact, address, tax ID, payment details, invoices | Paid plans |
| Resend or our SMTP email provider | Sends account emails: verification, password resets, invitations, reply alerts, contact form messages | Recipient name and email address, the email's content | Always |
| Prospeo | Finds work email addresses | Lead name, company, company website and LinkedIn profile link | When you run the email finder |
| Hunter | Finds work email addresses (tried after or instead of Prospeo) | Lead name, company and company website | When you run the email finder |
| Sentry | Error tracking for the API and workers | Error details and the request they happened in, which can include IDs and email addresses | When something breaks |
| Crisp | Live chat on our website and help center | Your chat messages, the name and email you give, browser details | Only if you open live chat |
Services you connect yourself
These receive data because you connect them and tell the service what to send. They're your choice, under your agreement with them:
- LinkedIn (through your own account);
- your mailbox provider: Google Workspace, Microsoft 365 or any SMTP/IMAP host;
- HubSpot, Pipedrive or Salesforce, when you turn on CRM sync;
- Slack, when you turn on reply alerts there;
- Zapier, Make, n8n or any URL you add as a webhook;
- AI assistants you connect through MCP with your API key.
Changes to this list
We update this page before a new sub-processor starts handling personal data, and change the "Last updated" date above. Customers with a signed DPA can object to a new sub-processor by writing to hello@outember.io.
Questions?
Write to hello@outember.io, or use the contact form. Outember is operated by Pixelpk, Lahore, Pakistan.