Terms of service

1. This agreement

Outember ("the service"), meaning the web app at outember.io, its API, its MCP server and its integrations, is operated by Pixelpk, 79 Block G2, Johar Town, Lahore 54000, Punjab, Pakistan ("we", "us"). These terms are an agreement between you and Pixelpk for the use of the service.

By creating an account, using the service or buying a plan, you agree to these terms, the Acceptable use policy and the Privacy policy. If you sign up for a company or another organization, you confirm that you can accept these terms for it, and "you" means that organization.

2. Business use only

The service is for businesses and professionals doing business-to-business outreach. It isn't offered for personal, family or household use. You must be at least 18 to use it.

3. What the service does

The service lets you connect LinkedIn accounts and email mailboxes, import leads, and run sequences of profile visits, follows, post likes, endorsements, connection requests, messages, InMails and emails, on a schedule and within limits you set. Replies from every account and mailbox land in one inbox. Optional features write drafts and classify replies with AI, find work email addresses, and send data to your CRM and other tools.

We connect to LinkedIn through a third-party provider, Unipile. Some actions depend on what that provider supports: for example, follow steps are skipped on real LinkedIn accounts today, and LinkedIn groups, events and profile viewers can't be used as lead sources.

4. LinkedIn automation: a risk you accept

• LinkedIn's User Agreement restricts automated activity, including through third-party tools such as this one. Using the service with a LinkedIn account goes against those rules.
• LinkedIn can warn, restrict, temporarily suspend or permanently close an account it believes is automated. This can happen even when you stay within our limits.
• We keep every account within safe limits by default: daily and weekly caps that vary from day to day, a warm-up for new accounts, working hours, random gaps between actions, a limit on pending invitations and an automatic pause when LinkedIn pushes back. These reduce the risk. They can't remove it, and we can't guarantee that LinkedIn won't restrict an account.
• We don't control LinkedIn or Unipile. Either may change how they work at any time, which can interrupt the service or some of its features.
• You choose to connect your accounts and you accept this risk. To the extent the law allows, we're not responsible for the restriction or loss of a LinkedIn account, its connections, messages or data.
• Only connect LinkedIn accounts you own or are authorized to use, each belonging to a real person.

5. Your outreach is your responsibility

• You're responsible for every invitation, message and email sent from your accounts and mailboxes, whether you wrote it, approved an AI draft or let one send automatically.
• You must follow the laws that apply to you and to the people you contact, including anti-spam and privacy laws such as CAN-SPAM, CASL, the GDPR, the UK GDPR and PECR. You need a lawful basis to contact each person, you must identify yourself truthfully, and you must stop contacting anyone who asks you to.
• Only connect mailboxes and sending domains you're allowed to use.
• Our Acceptable use policy lists what isn't allowed. It's part of these terms.

6. Your account

Give accurate details when you sign up and keep them current. Keep your password and API keys secret: you're responsible for what happens under your account and your keys. Tell us straight away at security@outember.io if you think someone else has access.

The person who creates an organization is its owner. The owner manages the plan and payment details; owners and admins manage the team, integrations and API keys.

7. Free trial

Every new organization starts with a 14-day free trial with one LinkedIn account. We don't ask for a card, so nothing is charged when the trial ends.

When the trial ends, campaigns pause until you choose a plan. Your accounts, leads, campaigns and conversations stay where they are.

We may refuse or end a trial that is being misused, for example several trials for the same organization.

8. Plans, billing and automatic renewal

• Paid plans are priced per connected LinkedIn account (a "seat"), in US dollars, as shown on our pricing page. The Agency plan has a minimum number of seats.
• You pay in advance, monthly or yearly, through our payment processor Stripe. By subscribing, you authorize us to charge your payment method through Stripe at the start of each billing period.
• Subscriptions renew automatically at the end of each billing period, for the same period and number of seats, at the price in effect at that time, until you cancel.
• You can add or remove seats, change plans, or switch between monthly and yearly billing at any time in Settings → Billing → Manage billing. Stripe prorates the change: adding seats charges the difference for the rest of the period, and removing seats leaves a credit on your next invoice.
• Prices don't include taxes. Where a tax applies, it's shown at checkout or on the invoice.
• You can add your company name, address and tax ID at checkout or in the billing portal. They appear on your invoices, which you can download from the billing portal at any time.
• If a payment fails, Stripe tries again. If it still can't be collected, campaigns pause until billing is up to date. Your data isn't deleted.
• We may change our prices. We'll email the owner at least 30 days before a new price applies to them; it takes effect from the next renewal, and you can cancel before then.

9. Cancelling

The organization's owner can cancel at any time in Settings → Billing → Manage billing. Cancelling stops the next renewal: your plan and your campaigns keep running until the end of the period you've paid for, and you won't be charged again. See how cancellation works.

10. Refunds

The free trial is how to try the service before paying. Payments for a billing period that has started aren't refunded, in full or in part, except where the law requires it or where we charged you by mistake. The details, including how to report a duplicate or wrong charge within 14 days, are in our Refund policy.

11. Limits and fair use

Each plan includes a monthly number of AI drafts and email lookups per seat, shared across your organization and reset on the 1st of each month (UTC). When AI drafts run out, AI steps use your own step text until the next month. When email lookups run out, find-email steps are skipped.

LinkedIn actions are capped per account by our safety limits, whatever your plan. We may slow down or pause activity that threatens the stability of the service, our providers' accounts or other customers, or that looks like abuse. We'll tell you when we do and why.

12. Your data

You own the data you bring to the service and the data it collects for you: leads, messages, campaigns and settings. You allow us to process it only to provide the service to you, as described in our Privacy policy and, for personal data we process for you, our Data processing addendum.

We don't sell your data, and we don't use your leads or messages to train AI models.

You can export leads, campaign results, your do-not-contact list and monthly reports as CSV at any time, and ask us to delete your organization's data (see Cancellation).

13. AI features

AI drafts and reply classifications can be wrong. Check what goes out: "Review drafts before sending" is on by default for that reason. You're responsible for the messages you approve or allow to send automatically.

14. Services from other companies

The service works with services you choose to connect, such as LinkedIn, Google, Microsoft, your email host, HubSpot, Pipedrive, Salesforce, Slack, Zapier, Make and n8n. Their own terms apply to your use of them, and we aren't responsible for their availability or for changes they make.

15. Availability and changes

We work to keep the service running and show its live state on our status page, but we don't promise it will be uninterrupted or free of errors. We may change, add or remove features. If a change materially reduces what you've paid for, we'll tell you in advance, and you can cancel.

16. Our intellectual property

The service, its software, design and content belong to us or our licensors. You get a limited, non-exclusive, non-transferable right to use it under these terms while your account is active. Don't copy, resell or reverse-engineer it, or use it to build a competing product. If you send us feedback, we may use it without owing you anything.

17. Suspension and termination

We may pause campaigns, or suspend or close an account, that breaks these terms or the Acceptable use policy, that doesn't pay, that receives repeated spam or abuse complaints, or that puts the service or other customers at risk. Where it's reasonable, we'll warn you first and give you a chance to fix the problem.

You can stop using the service at any time and ask us to close your account.

18. Disclaimer

The service is provided "as is" and "as available". To the extent the law allows, we make no warranties beyond those in these terms, including any implied warranty of merchantability, fitness for a particular purpose or non-infringement, and we don't promise any particular result from your outreach.

19. Limitation of liability

To the extent the law allows, we're not liable for indirect, incidental, special or consequential losses, for lost profits, revenue or data, or for the restriction or loss of any LinkedIn or email account.

Our total liability for all claims about the service is limited to the amount you paid us in the 12 months before the event that gave rise to the claim.

Nothing in these terms limits a liability that the law doesn't allow to be limited.

20. Indemnity

If someone makes a claim against us because of the messages you sent, the data you imported, or your breach of these terms or of the law, you'll cover our reasonable costs and losses arising from that claim.

21. Governing law and disputes

These terms are governed by the laws of Pakistan. The courts of Lahore, Pakistan have jurisdiction over any dispute about them or the service. Before going to court, please write to us so we can try to resolve it together.

22. Changes to these terms

We may update these terms. We'll post the new version here with a new "Last updated" date and, for material changes, tell the owner by email or in the app before they take effect. If you keep using the service after that, the new terms apply; if you don't agree, cancel before they take effect.

23. Contact

Questions about these terms:

Pixelpk, the operator of Outember

• Address: 79 Block G2, Johar Town, Lahore 54000, Punjab, Pakistan
• Email: hello@outember.io
• Phone: +92 302 7215087