In short
- Try it free first: the 14-day trial needs no card, so you only pay once you know it fits.
- Payments for a billing period that has started aren't refunded, in full or in part, except where the law requires it.
- Cancelling stops the next renewal; you keep access until the end of the period you've paid for.
- Charged twice, after cancelling or the wrong amount? Tell us within 14 days and we'll put it right.
The summary helps you find your way; the full text below is what applies.
1. Try before you pay
Every organization starts with a 14-day free trial with one LinkedIn account, with the AI, the inbox, cold email and analytics included. We don't ask for a card, so you're never charged for the trial and nothing renews when it ends. That's the way to find out whether Outember fits before paying.
2. Paid periods aren't refunded
Plans are paid in advance, monthly or yearly. Once a billing period has started, we don't refund it, in full or in part, including for unused days, unused seats, or months left on a yearly plan, except where the law requires it.
When you cancel, your plan stays active until the end of the period you've paid for, and you're not charged again.
3. Removing seats
You can remove LinkedIn account seats at any time in Settings → Billing → Manage billing. Stripe prorates the change: the unused part of the removed seats becomes a credit on your next invoice. It isn't paid out as cash.
4. Billing errors we always fix
We refund in full, to the original payment method, when we charged you by mistake:
- a duplicate charge for the same period;
- a renewal charged after your cancellation had taken effect;
- an amount different from your plan, seats and billing period, or a charge you didn't authorize.
Tell us within 14 days of the charge so we can review it. Once a refund is issued, it usually takes 5 to 10 business days to appear, depending on your bank.
5. How to ask for a billing review
Email support@outember.io from the account owner's address, or use the contact form with the topic "Billing". Include:
- your organization's name and the owner's email;
- the invoice number or the date and amount of the charge;
- what went wrong.
We aim to answer within two business days.
6. Where the law gives you more
Nothing in this policy takes away rights you have under the law that applies to you. Where that law gives you a right to a refund, we'll honour it.
7. Disputes and chargebacks
If something looks wrong, please write to us before disputing a charge with your bank: we can usually fix it faster. While a chargeback is open we may pause the organization's campaigns.
8. Contact
Billing questions:
Pixelpk, the operator of Outember
- Address: 79 Block G2, Johar Town, Lahore 54000, Punjab, Pakistan
- Email: support@outember.io
- Phone: +92 302 7215087
Questions?
Write to support@outember.io, or use the contact form. Outember is operated by Pixelpk, Lahore, Pakistan.