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Cookie policy

Last updated:

In short

  • One cookie keeps you signed in. That's the only cookie we set.
  • Your browser's local storage remembers choices such as dark mode and language.
  • No advertising or analytics trackers, so there's no cookie banner to dismiss.
  • Live chat (Crisp) loads, and sets its own cookies, only if you open it.

The summary helps you find your way; the full text below is what applies.

1. Cookies we set

Cookies set by Outember
NameWhyHow long
sidKeeps you signed in. Holds a random token; we store only its hash. HttpOnly, sent only over HTTPS, SameSite=Lax.30 days, or until you sign out
sid_adminOnly in our own staff's browsers, while they open a short support session in a customer's account.Up to 2 hours

These are strictly necessary: without them you can't sign in. The public pages set no cookies until you sign in.

2. Local storage

Some choices are kept in your browser's local storage. It never leaves your device and isn't sent to our servers.

Local storage keys
KeyWhat it remembers
outreach.themeLight or dark mode
outreach.localeThe app's language
outreach.workspaceThe workspace you last opened
outreach.railWhether the app's side menu is collapsed
outreach.testModeNoticeDismissedThat you closed the test-mode notice
outreach.announcementDismissedThat you closed an announcement

3. No advertising or analytics trackers

We don't use Google Analytics, advertising pixels, session recording or any other tracker on this site or in the app. Because we only use what's needed to sign you in and to remember choices you make, we don't show a cookie banner.

4. Other companies' pages and scripts

  • Fonts: your browser downloads our fonts from Google Fonts, so Google receives your IP address and browser details. Google Fonts doesn't set cookies.
  • Live chat: where it's turned on, Crisp's chat window loads only when you press "Chat with us". From then on, Crisp sets its own cookies to keep your conversation.
  • Pages on other domains: Stripe Checkout and the billing portal, Unipile's LinkedIn sign-in, and Google or Microsoft sign-in run on those companies' own websites, under their cookie policies.

5. Your choices

Signing out removes the sign-in cookie. You can also clear cookies and site data in your browser's settings at any time; you'll need to sign in again, and your theme and language go back to the defaults.

6. Contact

Questions about cookies:

Pixelpk, the operator of Outember

  • Address: 79 Block G2, Johar Town, Lahore 54000, Punjab, Pakistan
  • Email: hello@outember.io
  • Phone: +92 302 7215087