Cancel your plan, export your data or delete your account

Cancel

1. Sign in as the organization's owner.
2. Go to Settings → Billing and press Manage billing.
3. Choose Cancel plan in Stripe's billing portal and confirm.

Your plan and campaigns keep running until the end of the period you've paid for, and you won't be charged again. After that, campaigns pause, and you can still sign in, read your inbox and export your data. Changed your mind? Renew from the same portal, or choose a plan again later. Cancellation policy.

Export your data

• All leads: Leads → All leads → Export CSV (filter by tag first if you like).
• A campaign's leads with their status: the campaign's Leads tab → Export CSV.
• Do-not-contact list: Leads → Do not contact → Export CSV.
• Monthly reports: Reports → Export CSV or Download PDF.
• Team leaderboard: Settings → Leaderboard → CSV.

For anything else, such as a copy of your conversations, email support@outember.io.

Delete your account

Email support@outember.io from the owner's address and ask us to delete the organization. We cancel any subscription and remove its data from our live systems within 30 days, and from backups within 90 days. Stripe keeps invoices as tax law requires.

You can also disconnect LinkedIn accounts (which disconnects them from our LinkedIn provider too) and remove mailboxes (which deletes their saved sign-in) yourself at any time.

To leave a workspace someone else owns, use Leave workspace in Settings → Team.